Haley was fantastic! She was very helpful in the details of my watch purchase. I would highly advise seeing her if you are in the market for a watch!
Exceptional experience buying a watch here! Lisa was knowledgeable, friendly, and patient, guiding me through the selection process with expertise. The store ambiance was elegant, and the range of watches was impressive. They offered great customer service, ensuring I found the perfect timepiece. Highly recommend for anyone seeking a memorable watch-buying experience.
Mark was great!! He spent time helping us choose our weddings bands. He was incredibly knowledgeable, answered all questions, and most importantly made it a fun and memorable experience for my fiancé and I. 100% recommend!
This was my first visit to the boutique. Matt, ASM, was extremely helpful, knowledgeable and lovely to work with. He made my last minute shopping visit for my husband’s anniversary gift stress free and pleasurable. Highly recommend asking for Matt and working with him.
My grandmother’s locket, which is of great sentimental value to me, appeared to be broken. The Lux Bond repair department manager quickly reassured me that the locket clasp was not completely broken but was definitely out of alignment. On the spot, he began the delicate operation to realign the clasp without breaking it in the process. With patience and a couple of tools later, he succeeded. I offered to compensate him for his time, but he graciously declined. It’s hard to find anyone these days who does a favor and expects nothing in return. Many thanks!
We had a wonderful experience at the Glastonbury location. We worked with Mark, who was extremely patient during our multiple visits as this was a big purchase. Mark is super friendly, knowledgeable and never made us feel pressured in any way. He offered his honest opinions which we appreciated, and was happy to answer many questions via text between visits. We highly recommend this location, and ask for Mark-he is a class act.
I recently brought my Rolex Daytona to Lux Bond & Green at Mohegan Sun for service: Tiffany was an absolute pleasure to work with. She never rushed me or the process. Answered all of my questions and made me feel valued as a customer. When I picked up the watch at the store( sooner than expected) I couldn’t believe my eyes. The watch looked like the day it was purchased! I was hopeful it would look better but the factory did an outstanding job restoring the watch to new condition. I am absolutely thrilled with the staff there and with the outcome of the how the watch looks. Thanks Tiffany and Lux Bond & Green!
Lux, Bond and Green is second to none in customer service and jewelry repair! I would not trust my jewelry with any other company! How fortunate to have this business in West Hartford!
First, It was great to be doing business with Lux Bond & Green in West Hartford, my hometown jeweler. There is nothing like LBG in New York City. I came back to the store on a mission to replace a strand of gold beads, and as luck would have it I connected with Shiva Beebakhee, the Service Manager, and he knew exactly what I wanted and even had sample beads. We worked together on several visits to get the right size bead, length of the necklace and Shiva made it happen! I am now wearing the beads again which are based on a strand of gold beads my grandmother wore and I I wore at.my wedding . Thank you Sheeva - you are the best!
Sheila has been fantastic to work with and everyone I’ve encountered at the Glastonbury store has been nothing short of outstanding. I throughly enjoyed shopping here and the model selection experience at this location is bar none. If anyone is in the market for a fine watch (or specific piece of jewelry for a special occasion,) do not hesitate to spend some time here. You won’t regret it!
I could not have asked for better service or care from Sylvia and the Lux Bond staff! Sylvia was incredible at helping my partner and I pick the perfect diamond and setting for an engagement ring, and it came out absolutely perfectly! When I came in to pick it up, she found me the perfect set of white gold earrings for my partner’s birthday, which is coming up, as well. Special thanks to David, as well, for helping us with the purchase of my dream watch, which my partner lovingly got me for our engagement, as well:). Needless to say: We will be back for wedding bands, future watches, and gifts for one another for years to come. I can’t thank Lux Bond & Green enough!
I purchased my Rolex from Lux Bond Green in West Hartford. Karen helped me with the process from beginning to end. Her knowledge, expertise and professionalism was beyond exceptional! I cannot recommend her enough. I am anxiously looking forward to my next purchase with her!
Lux Bond & Green is the type of retailer that truly does care about their customers and making sure everyone gets what they need and takes the time to be sure you know what you are getting. The staff is wonderful, kind, professional, caring, friendly and knowledgeable. In my opinion there is no need to go elsewhere.
Friendly, efficient, stellar service from Tiffany! I cannot recommend her highly enough! From our initial telephone conversation to our face-to-face interaction she exudes confidence in her ability and represents Lux Bond & Green with poise to an exemplary level.
Cody was extremely helpful in organizing repairs on a number of items. He paid attention to details and offered excellent suggestions. Terri Cinque made the appraisal process run smoothly. She offered excellent advice and helped me take care of necessary repairs.
I have been doing business with Lux Bond & Green for many years. If I want the best quality, a fantastic selection, and great personal service, this is where I go!
I'm a local in Westport, and I honestly can't say enough good things about this place. It's family-owned, and everyone here does an incredible job of building relationships with you. They genuinely care about delivering a great experience. Trish, Lisa, and Simon are the best. I've purchased two watches (a Rolex and a Grand Seiko) from here, and Trish worked with me every step of the way. And if you're a football fan, you're going to have some great conversations with this crew... they even welcomed me, despite me being a Philly fan! You won't just be a number here or feel pressured to make a decision – you'll truly feel like part of a family, especially if you're looking to establish a long-term relationship. Do yourself a favor and check this place out.
No matter if you have a $20k purchase or $20 purchase you are treated the same - with respect and thoughtfulness.
A++ to Karen B for going above and beyond to find me a hot in demand Rolex and making the process simple and fun. Very knowledgeable. Thank you again Lux Bond and Green. Great service. Highly recommend them!!
Luxe Bond & Green has gone above and beyond to help my husband create some amazing custom jewelry pieces for me. Laurie was very easy to work with, is knowledgeable and collaborative, and truly passionate to help create that special one-of-a -kind piece for your special someone. Highly recommend!
Service at Lux Bond and Green is truly remarkable. Nancy has been incredibly helpful, trustworthy, knowledgeable, patient and responsive. Highly recommend!
Great experience at Lux Bond & Green in West Hartford! Very friendly and polite staff, specially Garreth. He was very helpful and knowledgeable and I received my daughter’s bracelet in a timely manner.
A FAMILY JEWELER
